Find clear information on sending and receiving money, agent locations, fees, and service reliability.
Get answersMost transfers are ready for pickup within 10–15 minutes, provided the agent location has sufficient cash and is open. Secure ID verification is required for all payouts.
You can pick up funds at any of the 530+ agent locations nationwide, including branches in Port-au-Prince and all 10 departments. Both urban and rural areas are covered.
No, recipients receive the full amount sent. All transfer fees are paid by the sender. There are no deductions from the payout.
Occasionally, some branches may experience cash shortages due to local conditions. In these cases, you may be asked to visit another nearby agent or return later when funds are available.
Find clear, concise answers to the most common questions about our remittance services, agent network, and regulatory compliance. Learn how our licensed operations ensure secure, rapid money transfers across Haiti, and what you can expect when using our network.
Discover details about our partnership with global payment providers, how we maintain over 530 agent locations nationwide, and the steps we take to ensure reliable service even during challenging conditions. We address topics like transfer speed, payout process, and customer support.
Get informed about our business model, fee structure, and the impact of current economic and security challenges on service availability. This section is designed to help you understand how we operate and what measures are in place to support your needs.
Find clear answers to common questions about our remittance services, agent locations, and transaction process.
