Answers for fast, secure transfers
Find clear information on sending and receiving money, agent locations, fees, and service reliability.
Frequently Asked Questions
How quickly are funds available?
Most transfers are ready for pickup within 10–15 minutes, provided the agent location has sufficient cash and is open during business hours.
Where can I collect my transfer?
Recipients can access funds at any of the 530+ agent locations nationwide, including branches in Port-au-Prince and all 10 departments across Haiti.
Are there any fees for recipients?
No, recipients receive the full amount sent. All transfer fees are paid by the sender. There are no deductions or hidden charges.
What identification is required?
A valid government-issued photo ID is required to collect funds, ensuring secure transactions for all recipients.
In what currency are payouts made?
Payouts are made in Haitian gourdes, as required by central bank regulations. Dollar payouts are not allowed.
What if a location has limited cash?
Branches may occasionally experience cash shortages due to local demand. If this occurs, you can visit an alternative nearby location or return later when cash is replenished.
Topics covered
Service details
How transfers work, timing, and what to expect.
Network & locations
Find agents, coverage areas, and operating hours.
Regulations & compliance
Licensing, identification, and regulatory standards.